Refund Policy

At KHAYAL BEAUTY, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a straightforward refund policy to provide you with peace of mind.

1. Eligibility: To be eligible for a refund, the item must be returned within 3 days of purchase. Please note that certain products may be exempt from this policy due to hygiene reasons or other restrictions.

2. Contact Us: To initiate a refund, please contact our customer support team at sales@khayalbeauty.com Kindly provide your order details and the reason for the refund request.

3. Return Process: Once your refund request is approved, we will provide you with instructions on how to return the item. Please ensure that the product is unused, in its original packaging, and in the same condition as when you received it.

4. Refund Processing: Upon receiving the returned item, we will inspect it to ensure it meets the refund criteria. If approved, we will initiate a refund to your original method of payment. Please note that it may take 3 business days for the refund to be reflected in your account, depending on your bank or payment provider.

5. Shipping Costs: Please note that shipping costs are non-refundable. You will be responsible for covering the return shipping expenses unless the return is due to a mistake on our part or a defective product.

6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

7. Contact Us: If you have any questions or concerns about our refund policy, please don't hesitate to contact our customer support team at sales@khayalbeauty.com We are here to assist you and ensure your shopping experience with us is enjoyable.

Thank you for shopping with KHAYAL BEAUTY. Your satisfaction is our priority.